FAQs

How to order?

Please use our online shop, Facebook, Instagram or What's App to place your orders. You will find a copy of our menu on Facebook or it can be requested on What's App. If you do not see flavours you'd like, please ask and we will try to accommodate your request.  Minimum order of 6 when ordering cupcakes. Full payment is requested at time of ordering to secure your chosen date.  Orders are not confirmed until full payment has been received.   

Payment can be made by bank transfer, Paypal or Sum Up payment link sent to your mobile number.  

 

Our shop will be restocked every Monday for delivery/collection/postage the following Saturday. Orders should be placed by Thursday at 5pm, before delivery date. At peak times of year – Christmas, Mother’s Day, Father’s Day, Easter and Halloween please orders at least 28 days before. We do not take telephone orders. 

 

Special dietary needs/Allergens

Our bakes can be adapted to suit different dietary requirements e.g gluten, soya and diary free. We bake in a kitchen where dairy, eggs, cereals, nuts, peanuts and soya and other allergens are used. Please state your requirements at time of ordering.  Ingredients can be requested if required.  

 

Markets

We are regular stall holders at Stonehaven Farmers market on the first Saturday of the month, Affa Fine market on the first Sunday of the month, Aboyne market on second Saturday of the month, Dyce Market on the 2nd and 4th Sundays of the month and Belmont Street market, Aberdeen on the last Saturday of the month.  Please ask about allergens before pre-ordering or purchasing at any of the markets.

 

Delivery and collection

We offer delivery to your home, workplace or venue within 5 miles of Aberdeen city centre for a charge of £3.00 and to postcodes between 5 to 10 miles from Aberdeen city centre for a charge of £5.00. We cannot make return delivery attempts and would therefore ask you to give us delivery instructions at time of ordering. If no instructions are given and you are not at home, packages will be left at your door, we cannot accept responsibility for left packages.  

Collection is available at mutually agreed times.. If collecting your order, please travel with the package in the footwell or in the boot on a flat surface. We cannot be held responsible for your order once it leaves our premises.  

 

Postal boxes will be dispatched on a Saturday to postcodes in the UK. We cannot be held responsible for courier delays in service or items damaged in transit. 

 

Cancellations, Refunds and Returns

 

Cancellation within 48 hours of due date:  no refund due.

Cancellation within 7 days of due date:  50% refund due

Cancellation over 7 days of due date:  Full refund given

If we are unable to fulfil your order due to unforeseen circumstances, full refund will be given.

Returns are not accepted.

 

Damage

You will be asked to check you order for damage on collection/delivery. If the customer is not present, we will take photographs of the order to confirm it’s appearance. We do not accept any responsibility for damage caused after receipt of your order. 

 

 

How to store your order

Cupcakes and sponge cakes should be stored in the delivery box in a cool place. 

Sponge based cakes and cupcakes should be consumed within 3 days.

Cheesecakes and fresh cream tarts should be kept in the fridge and eaten within 3 days.

Meringues and pavlovas should be eaten on day of delivery/collection.

Brownies, goo pots and bombs will keep for 7 days in an airtight container. Other traybakes should be kept in an airtight container and consumed within 5 days.

All bakes should be kept on a flat surface away from direct sunlight and heat sources.  

Your cake is baked to ensure it is fresh for the date of your event. After this date, we advise

sponge cakes are frozen as soon as possible to ensure its condition is maintained, otherwise, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting. Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months.

 

Once home, the cake should be wrapped in clingfilm to remove as much air as possible, then

stored in an airtight container before freezing for a maximum of 3 months. The cake should not be refrozen if defrosted, therefore it may be appropriate for you to cut it into convenient portion sizes before freezing, so that it can be defrosted on a per portion basis.

Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing. Refrigeration also accelerates the staling of the flour in the cake, so should only be used with extreme caution e.g. if hot weather is compromising the quality of a chocolate decorated cake.

 

Cancellation Policy

Changes to orders must be received 5 days before order is due and may be subject to an additional charge. In the event of cancellation, initial payments  will not be refunded. Initial payments cannot be transferred to another order in the case of cancellation. In the event that we cannot fulfil your order for reasons out with our control, your payment will be refunded in full.    

Complaints

If you have concerns about your cake, please notify us upon delivery / inspection so that we have the opportunity to rectify it in time for your event. We highly recommend a member of the family / event manager as the designated point for the day, to help ensure all runs smoothly.

All other concerns should be made in writing, and evidence of the fault should be included. A

refund is only given if the uneaten cakes are returned, and are unsuitable for consumption / not as described in the written quote. No refunds are given due to change of mind.

In the unlikely event of late delivery (defined as delivery after the start of the wedding breakfast), the maximum compensation will be a refund of the delivery price. We ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays.

 

We pride ourselves on our personal yet professional service.

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